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SAP Support Specialist CRM

Tucker, GA · Information Technology
Job Description
Company, headquartered in Atlanta, GA, is a global provider of a wide range of bakery products and ingredients for retail and foodservice markets as well as artisan and industrial bakeries. One of the largest bakery manufacturers in the world, Company provides specialized ingredients such as bread and pastry mixes; fillings, icings and toppings; batter and frozen dough for muffins, cookies and viennoiserie; and finished products like cakes, donuts, and more.  Companu’s mosaic of heritage bakery brands includes some of the industry’s most trusted names: Brill, Meister Marken, Westco, Multifoods and Waldkorn.
  • Ensure stable business process continuation and improvement
  • Counterpart to the users in the community support with their processes
  • Developing as a SME within his functional domain
  • Works closely with the (Senior) IT Business partner to translate business demand into feasible IT projects and solutions
  • Provides application maintenance and 2nd and 3rd level production support
  • Collaborates with the 3rd party SAP Support desk
  • Works closely together with other company SAP team members in Germany and USA
Required Skills
  • Profound knowledge of sales processes
  • Provides application maintenance, 2nd and 3rd level production support services up to satisfactory level of the (internal) customers globally, according to the SLA’s agreed
  • Proactive system improvement proposals to discuss with IT business partner
  • Collaborates with external 2nd and 3rd level SAP support
  • Collaborates with the IT Business partner of his functional area
  • Assist with project/solution feasibility and solution design
  • Support SAP module(s) globally incl. related tools connected to SAP
  • Support solutions meeting business requirements
  • Provide and maintain documentation
  • Work according SAP best practices for support processes
  • Project Delivery on-Time
  • Production Support
  • Response Time
  • Resolution Time
  • Customer Satisfaction
  • KPI measurement on system usage
  • Minimum 4 years of SAP CRM 7 module knowledge with hands-on customizing experience
Required Experience
  • Ability to work with diverse cultures
  • Good level of verbal and written English communications
  • Project management
  • Relationship building
  • Time management
  • Ability to influence direction
  • Ability to cope with ambiguity
  • Technical experience and knowledge in respective domain
  • Persistence to solve P1 issues
Company offers a competitive compensation and benefits package to include medical, dental, vision, LTD & STD, tuition reimbursement and 401K. We participate in E-verify

Job Location
Tucker, Georgia, United States
          Position Type

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