Senior Project Manager
Duties and Responsibilities
- The ideal Senior Project Manager is results-oriented, self-motivated and has the ability to thrive in a fast-paced environment. This role requires frequent interaction with program managers, developers, quality assurance analysts, third-party application vendors, product managers, and helpdesk professionals in order to ensure that we deliver quality systems and services to our users.
Knowledge and Experience
- Creates cross-functional project plans that include scope definition, schedules, stakeholder identification, resourcing, communication plans and risk analysis.
- Lead effective program team meetings to drive progress, manage the critical path(s), and identify new risks and mitigation plans.
- Facilitate regular status meetings to manage program and project plan execution.
- 8+ years technology project/program management experience in information technology environment, with minimum of 4 years in a project management role involving iterative software development methodologies (e.g., Agile, SCRUM).
- Proven track record of delivery of projects on time within a high profile company environment. Must be versed in best-practice project management and iterative development methodologies such as Agile. Must possess the ability to assist in the ongoing development of these, alongside personal/team application of the standards.
- Experience interfacing with multiple stakeholders, gathering and prioritizing requirements, and facilitating project scope definition.
- Ability to demonstrate application of sound project control mechanisms such as planning and project progress tracking / control, estimating, critical path analysis, resource planning and allocation, issue and risk management.
- Experience with managing multiple complex projects (i.e., multiple interfaces, technology mixes, infrastructure and hardware/software adaptations) utilizing a strong understanding of software development process (e.g., requirements gathering, scope facilitation, risk mitigation, etc.).
- Experience with internal and/or external audit engagements. Experience interacting with regulators a plus.
- Ability to contend effectively with ambiguity and varying levels of detail.
- A high attention to detail and quality.
- Strong communication and negotiation skill.
- Ability to organize personal and team time effectively.
- Ability to add value to an organization through creativity, initiative and personal drive.
Competencies are the skills and behaviors that are critical both to your personal performance and to ICE’s continued success. The core competencies apply to every member of staff working for ICE.
Problem-Solving & Decision-Making
- Offers time and/or assistance to colleagues; is widely regarded and respected as someone to go to for help
- Fosters friendly and cooperative relationships with others; colleagues enjoy working with the
- Shares knowledge and mentors staff; works to develop others’ knowledge as well as own
- Gives and shares credit as appropriate
- Contributes to recruiting and training efforts of others, including candidate referrals, job interviews and mentoring
- Attends and participates in company and department level functions inside and outside of the office
- Demonstrates an understanding of the urgent nature of our business and the need to proactively find and fix problems quickly and effectively takes ownership and follows through on decisions; doesn’t minimize or forget about problems
- Determines and fixes root causes rather than just treating symptoms
- Applies novel techniques to solve problems that are more ambiguous; challenges long-held beliefs when necessary
- Quickly and effectively identifies alternative solutions and the pros/cons of each; confirms that a proposed solution has no unintended consequences
- Takes steps to mitigate risk
- Consults with colleagues and recommends solutions based on the best interests of customers and shareholders, even when the opinion is unpopular
Professionalism & Integrity
- Actively listens and speaks to, not over, others
- Uses clear and constructive language orally and in writing
- Communicates important developments to the relevant and appropriate audiences in a timely and consistent manner
- Asks follow-up questions to ensure all points are understood
- Takes time to objectively listen to all viewpoints before forming an opinion
- Builds consensus among differing views
- Makes a positive impression; represents the company well on the phone and in person, including maintaining attire and appearance that is consistent with company image and appropriate for employee’s role
- Models a ‘can-do’ attitude and takes initiative as a self-starter; inspires and motivates others to do the same
- Embraces, rather than resists, additional responsibilities
- Refrains from office gossip; settles rather than creates conflict with and between others
- Exhibits desired work habits including regular office hours and extra hours when necessary while minimizing breaks and non-work related activities
- Adheres to all corporate policies; makes prudent use of company resources